Service and Support
Service and support is a cornerstone for us in ensuring our customer satisfaction and loyalty. By providing prompt and effective assistance, we demonstrate our commitment to meeting customer needs and addressing any issues that may arise. Our knowledgeable support not only fosters a fruitful and time proven relationship with customers, but also helps ensuring a competitive edge for them in today’s rapidly changing market.
Being a part of the Kestrel Vision Group, we also have an access to its extensive service network comprising over 170 field service engineers. Our strive for exceptional service is boosted by Kestrel’s skilled professionals for localized support, fast and reliable assistance to our customers.
We maintain an online platform that serves as a centralized hub for our customers to access and manage information about Vimec systems they own. In particular, the following information can be found there:
- User manuals
- Quality documents
- Spare parts
The portal enhances the overall customer experience by offering a convenient and efficient way for customers to maintain their vision system related records and to streamline spare part ordering process.
Link to the customer portal:
If you are using the new customer portal, please click here.
If you are still using the old customer portal, please click here.